Who is it for?
Our Telephone Techniques for Service Excellence course is highly practical for any frontline staff wanting to improve their telephone communication skills using state-of-the-art telephone coaching equipment.
What is it about?
For most organisations today, the telephone is the key mode of communication with customers. An impression of your whole organisation can often be formed on the quality of one call, and point of contact. This course looks at ‘best practice’ at each stage of a call; and how to control and guide a call to generate the confidence and respect of customers. Additionally, the course will consider ways to professionally manage more difficult customer situations.