Who is it for?
Management Skills for the Senior PA is an intensive course that has been designed for PAs and senior administrators who work closely with their organisation’s senior management team, and who either already have management responsibility for junior staff or plan to take on this level of responsibility in the future.
What is it about?
This very practical course covers fundamental people management skills and the contextual positioning of managers within an organisation. Participants will learn how to motivate staff and communicate with people at all levels, including techniques to delegate tasks and manage difficult responses.
It will give you the advanced PA skills to solve problems, deal with interpersonal conflict, and influence a range of organisational stakeholders towards your point of view. This Management Skills training course also helps PA’s to identify key areas for personal development to improve their own managerial effectiveness.
This course can be taken as part of the IQ IAM Level 4 Certificate in Office and Admin Management.