Who is this training course for?
This Emotional Intelligence training course is ideal for those working in environments where there are frequent and challenging interactions with colleagues and customers.
Aimed at those who need to understand the underlying nature of their own and others’ responses, this training course will help those who want to improve the quality of their interactions. It will also provide delegates with the training they need to think, feel and behave professionally.
What is it about?
This course will help you understand how emotion impacts on work performance and interactions within the organisation. This training course highlights ways for participants to ensure they control and focus their emotions to increase their productivity for ‘task efficiency’ and ‘relational effectiveness’.
During this course you will be identifying and practising a combination of insight, skills and abilities. This will empower you to drastically improve your ability to assess what is driving a particular situation and adapt your behaviour to generate the most beneficial outcome and reach goals.