Dealing with Challenging Team Members
Develop strategies that will help you deal with challenging behaviour
Who is it for?
Managers who may be experiencing challenges from their team and who wish to overcome them.
What is it about?
Not everybody that we encounter in our work life will be easy to work with. Turning difficult and testing behaviour into co-operation and productivity is an ongoing challenge for the 21st Century manager.
What will I get out of it?
An understanding of the root causes of difficult behaviour
Looking at what can trigger this type of behaviour and exploring the reasons why
The ability to adapt your style and control your responses
How different personalities communicate in different ways and how to adapt your style according to the individual
Strategies for overcoming some commonly encountered problem behaviours
Exploring the importance of assertive behaviour and action planning to take back to your workplace
What will I learn?
This 75 minute session will help you to develop strategies to deal with problem behaviour in order that it no longer consumes your time, energy and resources.
Common issues include people who say they’ll do things but don’t deliver; team members who are overly cynical and can affect team morale; and people who refuse to accept constructive feedback. By addressing these issues, you will be able to focus your time on building an effective and high performing team.