Learn how to use communication in the most effective manner and master your message to achieve positive results using the DiSC® assessment.
Who is it for?
The Effective Communication course is a valuable learning experience for anyone who wants to enhance their interpersonal relationships and present a clear, positive message in work situations.
What is it about?
Communication is the art of being understood and of understanding others. This particular communication course looks at all elements of communication from planning through to adapting your style and presenting a positive image, ensuring that you are utilising these elements effectively.
Guided by an expert facilitator, learners on this training programme will discover the core skills that underpin best practice communication. Everyone attending will learn how to make sure that they present a clear, coherent and positive message both verbally and non-verbally. The course uses the DiSC® profile, a model of four different behavioural styles, to help you understand why you communicate the way you do. It also addresses how to adapt communication to different people and contexts.
Please note that the DiSC® profile is only available on Effective Communication course dates on or after 01/10/2013.
What will I get out of it?
An assessment of your own communication style using DiSC®
The ability to manage your style and the impact of your message
The skills to communicate clearly and confidently
Improved workplace relationships and a greater personal profile
Persuasion and influencing skills to get yourself heard
A blended learning experience
This course is a blended learning experience, allowing you to continue to develop your skills back at work. As part of the course you will receive the following eFresher (eLearning) modules and MP3s:
What will I learn?
The essentials of successful communication - practice, planning, positive thinking
Identifying and overcoming barriers to communication
Discovering your preferred communication style through the DiSC® assessment
Understanding your preferred style; its strengths and drawbacks and working with them
Adapting your style to increase your communication success
Analysing the impact of body language and tone on your message
Implementing the LISTEN model to increase rapport building
Using the ACE model for planning and delivering a message effectively
Applying the PROOF model to make a compelling and persuasive case
Asserting yourself using the ESP technique
Accredited by the CPD Standards Office
Continuing Professional Development (CPD) is an ongoing commitment to positively develop the knowledge, skills and personal qualities demanded by a profession. In many professions CPD is compulsory in order to maintain individual membership of a professional institute, regulator, or employment with an organisation.
Whether or not you work in a profession where CPD is compulsory, it's good to know that all Reed Learning courses have been accredited by the CPD Standards Office. This is the only body that seeks to accredit all forms of CPD activity, including new forms such as coaching or webinars. The organisation aims to raise standards by only accrediting high-quality CPD provision.
If your profession has formal CPD requirements you will need to accumulate CPD hours, points or learning goals. Your regulator, professional body, or employer will have provided clear instructions for documenting and recording your CPD activities.
Each Reed Learning face-to-face training course is worth six hours of accredited CPD per day. On completion of a course, you will receive an attendance certificate that is appropriate for a formal CPD record.
This course uses the DiSC® assessment to analyse communication styles. DiSC® is a leading personal assessment tool, used by thousands of organisations worldwide. It provides a robust, non-judgmental framework for exploring different behavioural styles. In the context of this programme, it provides a powerful, structured way for learners to understand how they communicate and how their style interacts with others.
Every learner who attends the course will be required to complete their DiSC®assessment before attending, and the profile generated will be used to inform the learning on the day.
If you'd like more information about the DiSC® assessment, just give us a call on 0800 170 7777.
I have learned a lot, the trainer created a very learning environment and was very credible as a communication expect.
Social Care Institute For Excellence
I had a very enjoyable day and feel I have learnt a lot of things I hope I will be able to use at work and in my general life. Many thanks!
What a fantastic course and trainer. Keep up the awesome work.
Abellio London & Surrey
The trainer was one of the best I’ve encountered. I’ve been on many courses and not learnt much. I really feel motivated by Dawn to use information she gave us back in the workplace.
Linc-Cymru Housing Association
Dates and availability
Run In – house
Complete your details below to request more information on running this course in-house. You can choose a customisation level to indicate how much you would like to adapt this course to your organisation's needs:
A standard course will include exactly the content shown in the outline. A tailored course can be customised, for example to include your own case studies or terminology. A bespoke course is re-written from scratch to match your organisation's needs exactly.