Who is it for?
If you’re interested in learning about managing difficult people, this course offers the training required to get the best out of your staff in the workplace. Aimed at managers who consider one or more members of their team to be 'difficult', and HR professionals who are looking to learn best practice in this area, the Managing Difficult People course is a useful training tool for those who deal regularly with people.
What is it about?
Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this you need a management strategy that helps you deal effectively with the problem behaviour, and helps individuals become cooperative and productive members of the team. This interactive course uses case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony.
What will I get out of it?
A better understanding of the root causes of difficult behaviour
The confidence to stop one member of the team demoralising the others
The skills to adapt your management style to suit different personalities
Role play sessions with actors to practice your skills in realistic scenarios