0800 170 7777

Managing Difficult People

Management Development

Share Management
Understand how to turn difficult, unproductive staff into motivated, productive team members, with this insightful people management course.

Location:

Central London

Duration:

2 days

Cost:

£999 (+VAT)
Number of delegates
05/08/2014
Places available
£999 (+VAT)
10/09/2014
Places available
£999 (+VAT)
16/10/2014
Places available
£999 (+VAT)
19/11/2014
Places available
£999 (+VAT)

Overview

Who is it for?

If you’re interested in learning about managing difficult people, this course offers the training required to get the best out of your staff in the workplace. Aimed at managers who consider one or more members of their team to be 'difficult', and HR professionals who are looking to learn best practice in this area, the Managing Difficult People course is a useful training tool for those who deal regularly with people.

What is it about?

Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this you need a management strategy that helps you deal effectively with the problem behaviour, and helps individuals become cooperative and productive members of the team. This interactive course uses case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony.

What will I get out of it?

  • A better understanding of the root causes of difficult behaviour

  • The confidence to stop one member of the team demoralising the others

  • The skills to adapt your management style to suit different personalities

  • Role play sessions with actors to practice your skills in realistic scenarios

What will I learn?

  • Learn management strategy to get the best from those who:

    • say they will do things but don't deliver

    • disrupt the team’s performance

    • are ambitious but easily frustrated

    • are often aggressive when dealing with you or others

    • are overly cynical and destroy team morale

    • desire promotion but aren't ready

    • refuse to accept feedback and do not respond to standard performance management processes

  • Understand what can trigger difficult behaviour

  • Identify different types of personalities and plan strategies for dealing with individuals

  • Be aware of communication barriers and learn how to handle emotion

  • Achieve effective results through continual performance management

  • Understand the legal issues surrounding performance management for difficult people

  • Be aware of ulterior motives for conflict

  • Know when to involve HR

  • Uncover inspirational approaches to managing difficult people and situations

This course utilises interactive learning methods to ensure a 'real world' understanding of the issues. Training tools include role plays, case studies and group feedback.

We appreciate the need to protect delegate confidentiality, particularly when courses deal with sensitive issues such as this. We guarantee confidentiality and discretion, or your money back.

Qualifications

This course can be taken as part of our Chartered Management Institute Level 5 Certificate in Management and Leadership. The qualification is aimed at practising middle or senior managers and provides the opportunity to develop and accredit management and leadership skills.

You can achieve a Level 5 Award in Management and Leadership by completing a written assessment after this course.

Anyone attending this course will be able to accredit their learning towards these qualifications. Talk to one of our learning advisers on 0800 170 7777 to find out how you can get qualified.

Run In – house

Complete your details below to request more information on running this course in-company. This course can be run exactly as outlined above or it can be tailored to your organisation's specific needs.

Get in touch to see how we can help you, your team or your business

To speak to one of our friendly advisers, call, email
or make a quick enquiry

0800 170 7777

more.info@reedlearning.com

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