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Introduction to Management

2 days
On request
CPD accredited
Run In-company
12 CPD points

Reed Learning’s Introduction to Management training course will equip you with the essential techniques for effective team management. The course explores best practice for communicating, motivating and leading a team. It's ideal for current and aspiring managers across all sectors, who want to learn how to obtain the best possible results from their teams in order to exceed all objectives. Professional actors bring the Introduction to Management training course content to life to develop learners' skills in a practical, hands-on way in a safe environment.

Key features
  • TickOur best selling course - we have trained over 150,000 managers to be more effective in their roles
  • Recommend98% of attendees would recommend this course to their colleagues and friends
  • ImpactProfessional actors bring course content to life to develop learners' skills in a practical, hands-on way in a safe environment
  • BitesizeDelivered by expert facilitators with a wealth of managerial experience
  • Small ClassesSmall class sizes - average class size of 7 people means you get individual attention and can focus on the areas that matter to you
  • LocationCentral London location - comfortable, convenient purpose built training centre, complete with internet cafe and free WiFi
  • CertifiedAll our courses are fully CPD accredited by The CPD Standards Office
  • DevicesFull course materials are included as standard and you will have online access to a reference manual and course slides - viewable on any device
  • EvaluateMeasure how much the learning has benefited you - includes online pre, post and 8-week follow up evaluation
  • TeacupLunch is provided on all our open courses and you can help yourself to tea, coffee, juice, fresh fruit and biscuits too
  • TickWe help you gain the necessary skills to develop both yourself and your career
  • In-company courseAll our courses can be run in-company at your premises and they can even be customised to suit your organisation's specific needs
  • WiFiInternet cafe and free WiFi available throughout the training centre


Who is this management course for?

The Introduction to Management training course covers core management skills that can be applied to almost any management role or industry sector. Aimed at those who directly manage others, our management training program is a popular choice for professionals who have not had any formal management training and those who are relatively new to management. It is also useful as a refresher course for managers with more experience who wish to explore best practice for communication, motivation and leadership skills.

Should I do this course or your Introduction to Supervision and Team Leadership course?

If your role is more about direct management of people with different responsibilities to your own, this course is perfect for you. If your role is more about being responsible for the overall performance of a team but you generally perform similar tasks to your team members, you'll benefit from our Introduction to Supervision and Team Leadership course.

What is the Introduction to Management course about?

Managing others can be one of the toughest challenges we face at work. This management training course gives a complete overview of what a manager needs to know, and covers both technical development and relationship skills. At the end of this business management course, learners will leave with a thorough understanding of what best practice and what an effective manager behaves and motivates the team, and how apply it to get the best from others.

The Introduction to Management course from Reed Learning covers the parts of management that new managers often find most difficult, such as providing feedback and addressing underperformance. Every manager attending this training course will leave with a practical action plan, improved confidence, and a best-practice toolkit that will make a real difference back at work.

What topics are covered on the course?

The purpose of a manager

  • The principles of achieving results through other people

  • How to identify and overcome the common management pitfalls

  • Understanding the multiple aspects to the management role, and getting the balance between them

Leadership and management 

  • The distinction and the relationship between management and leadership

  • How management style can impact upon an organisational climate

  • The management styles continuum and when to adapt

  • Practical management styles exercise with feedback

  • Key principles of decision making to demonstrate effective leadership

Effective delegation and gaining co-operation

  • Exploring the benefits and overcoming the barriers to delegation

  • How to delegate using a planned, methodical, structured approach

  • Practical delegation exercise using a “live” task

  • Building relationships and co-operation with other departments

Motivational techniques 

  • Identifying the need to motivate and the link to performance

  • Defining motivation and exploring motivational theory

  • Practical motivational ideas, tips and techniques

Managing performance 

  • The importance of managing, maintaining, and driving performance

  • How to set clear, unambiguous goals

  • Exploring a structure for delivering practical feedback

  • Identifying different feedback interventions

Practical exercise

  • The opportunity to put into practice key techniques and structures learned during the course with trained actors

Benefits of attending

What are the main benefits of attending this course?

  • Gain a clear understanding of the roles and responsibilities of a manager

  • Get the confidence to develop and apply your own skills in line with management best practice

  • Acquire a sound understanding of how to positively manage performance

  • Be able to clarify, monitor and evaluate performance against agreed objectives

  • Lead a happier, more motivated and better supported team built on each individual’s strengths

  • Have the chance to practise your skills with professional actors

A Blended Learning Experience

This course is a blended learning experience, allowing you to continue to develop your skills back at work. It uses our Digital Animations, which explain key models visually in a simple, creative and exciting way. As part of the course you will also receive access to eFreshers (eLearning) modules and Audio Bites. eFreshers are simple online exercises designed to refresh your memory of what you covered on the course. AudioBites are recorded conversations around a variety of topics related to your course. The following eFreshers and AudioBites are covered on this course:

eFresher Modules

- Management Styles
- Motivation and Reward
- Team Dynamics

Audio Bites
- Inspiring your Team
- Getting the Best
- Delivering Results
- The Art of Leadership
- Developing the Future

The CMI Level 3 Certificate in First Line Management

This course forms part of the CMI Level 3 Certificate in First Line Management. This is a modular qualification designed for existing or aspiring managers and team leaders. It's ideal for those who wish to develop their understanding of management practices and build a broad set of management skills to suits their individual needs.

To attain the certificate you will need to attend the Introduction to Management course, the Communication Skills for Managers course and your choice of one of the following courses below:

The CMI Level 3 Award

Participation on this course, followed by successful completion of a written assessment, leads to a Level 3 Award in Management accredited by the CMI. For more details, including costs, please speak to one of our Learning Advisors. 

Course structure

Day 1 (Before morning break)

  • Introductions and individual objectives for the course
  • Discussion to understand the role of a manager and identify the traits of poor managers and their impact
  • Identify the different roles managers may need to undertake

Day 1 (After morning break)

  • The distinction between management and leadership and the difference between transactional and transformational leadership
  • Understand different management styles including the four management styles 
  • How to work more effectively with other managers or departments

Day 1 (After lunch)

  • Exercises to identify what sort of decisions you may need to make as a leader
  • Understand the four typical reactions to having to make a decision and the impact of each of these reactions

Day 1 (After afternoon break)

  • Identify the benefits of effective delegation and the barriers to delegating effectively
  • Develop understanding of core motivational theories
  • What practical activities could you carry out to motivate your team and what have you tried before?

Day 2 (Before morning break)

  • Understanding modern performance management
  • Setting SMART objectives 

Day 2 (After morning break)

  • Delivering motivational and developmental feedback
  • Understanding your own style of giving feedback and the impact on its success

Day 2 (Afternoon)

  • ‘Real play’ session with actors - an opportunity to work with our professional actors to solve an issue which is causing difficulty or anxiety – with feedback, hints and tips and clear action planning
  • Review, action planning session, suggested further learning and close.

Run in-company

All of our courses can be delivered in-company at a location of your choice.

As a general rule, if you have three or more employees with similar learning needs, an in-company programme will be the most efficient and cost-effective choice for you.

You can choose to run the course exactly as we have outlined here (standard) or we can customise it so that it meets your specific needs. A tailored offering is likely to follow the standard outline but may be adapted, for example to include your own terminology, branding or examples. A bespoke offering is where we align our learning expertise to your specific organisational needs. This could be anything from adding to existing content to designing completely new experiences.

Find out more about in-company training by clicking here.

Or request a call back from one of our learning advisers by filling in the form below.