Who is it for?
This course is for PAs and Secretaries who need to communicate effectively with many departments within their organisation. It will teach them the negotiating and influencing skills they need for effective communication and so that they have confidence handling conflicts and negotiations.
What is it about?
PAs and secretaries have a pivotal role coordinating meetings, collating information and cascading business decisions to other departments. This persuading and influencing course teaches the communication skills needed to ensure this happens on schedule and without conflict.
This course can also be taken as part of the IQ IAM Level 3 Award in Professional PA and Admin Skills.