Who is it for?
This Managing Difficult People course offers the training required to get the best out of your staff in the workplace. Aimed at managers who consider one or more members of their team to be ‘difficult’, and HR professionals who are looking to learn best practice in this area, our Managing Difficult People course will give you the tools to deal regularly with difficult people.
What is it about?
Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this you need a management strategy that helps you deal effectively with the problem behaviour, and helps individuals become cooperative and productive members of the team.
This course utilises interactive learning methods to ensure a ‘real world’ understanding of the issues. Training tools include role plays, case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony. Professional actors bring this course content to life to develop your skills in a practical, hands-on way in a safe environment.
As this course deals with sensitive issues, confidentiality and discretion will be at the forefront.
This course can also be taken as part of our CMI Level 5 Certificate in Management and Leadership. You can also achieve a Level 5 Award in Management and Leadership by completing a written assessment after this course. Call us to find out more.