Who is it for?
This course is for anyone who finds themselves in a position where they need to deal with conflicts on a regular basis, and who want to consistently obtain positive outcomes from conflict situations.
This course uses the Thomas-Kilmann Conflict Mode Instrument (TKI™) to analyse different approaches to conflict. TKI™ is a leading personal assessment tool, used by thousands of organisations worldwide to measure the different ways that people respond to conflict. It provides a robust, non-judgmental framework for exploring different conflict handling techniques and group dynamics. In the context of this programme, it provides a powerful, structured way for learners to understand how they approach conflict situations and how their style interacts with other people.
Every learner who attends the course will be required to complete their TKI™ assessment before attending, and the profile generated will be used to inform the learning on the day.
What is it about?
Conflict doesn’t need to be negative, but the way individuals and organisations deal with it (or fail to deal with it) often makes it that way. This training course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict.
Using the Thomas-Kilmann Instrument™, you’ll identify your own conflict style before the course, then you will learn how to use that knowledge to inform your development strategy throughout the programme.
This course can also be taken as part of our CMI Modular Level 3 Certificate in First Line Management.