Who is it for?
This course offers training in how to effectively listen to staff and how to talk to them correctly. Learners will discover how to maximise the flow and effectiveness of communication, improve morale, build trust and gain commitment from others.
What is it about?
As people, we communicate virtually all of the time, however not everyone does it as well they could. This communication skills course has been developed specifically with the needs of today’s manager in mind. It looks at how to communicate effectively from a position of authority, giving managers skills to motivate their team and achieve performance improvement through them while retaining their respect.
This course can also be taken as part of our CMI Modular Level 3 Certificate in First Line Management. You can also achieve a Level 3 Award in First Line Management by completing a written assessment after this course. Call us to find out more.
Why are communication skills so important?
According to research conducted by the CIPD, 96.8% of employees across the ‘100 Best Companies to Work For’ consider their line managers to be their key role models for best practice. Therefore, poor managerial communication can have negative effects across the entire organisation.
This course can help to overcome these issues by making sure line managers are maximising communication opportunities and therefore the potential and productivity of their team. As a result, teams will proactively generate solutions and ideas, work cohesively and have lower absenteeism.