For large, company-wide training programmes or where course booking volumes are high, we can handle the complex and time-consuming task of call handling and administration.
We can provide you with an on-demand, professional customer response team who can handle anything from one-off projects to large ongoing course administration, no matter how complex. The team will typically handle any or all of the following:
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Booking delegates onto courses and responding to enquiries
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Arranging transfers and processing cancellations
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Schedule management - creation, updating and managing wait lists
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Issuing and collation of delegate lists then reporting on 'no shows' and late attendance
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Intelligent resourcing
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Distribution of pre-course work and workbooks
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Venue and equipment booking
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Invoice and expense processing
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Management information - production and manipulation
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Proactive marketing of new courses
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Preferred supplier management
We can also provide a booking portal - a fully automated online booking authorisation and management system which can be integrated into your intranet site. This allows employees to schedule their own learning without loss of manager control.
A dedicated response team means course enquiries and bookings are handled in a consistent, professional and flexible manner. Additional call-handling resource can be ‘switched on’ at short notice, allowing larger one-off projects to be administered without the hassle. And employees are better informed about the training programmes available to attend, whether delivered internally or externally, which helps increase course take-up and commitment to the programmes.
In addition, a central point of contact for all training enquiries allows more efficient use of L&D spend through consolidated purchasing, detailed management information and better insights into which departments are attending training.
Call us now on 0800 170 7777 or email more.info@reed.co.uk for more information.